Unleash the Power of Appreciation with Inquiry

A potential client contacted me for offering “an appreciation workshop” to their staff at all levels. They were looking for a one-day or a half-day training workshop – to teach people the mindset (what to think) and skills (what and how to do, or mainly to say) in...

Magical Conversation for Positive Change

I recently met a client who heads the learning function for a major corporation. After a year-end strategic meeting with the top management, he talked to me – terrified. The order from the top was simple: change the culture from product-centric to customer-centric....